Welcome toMy Story
A regular girl's journey from taming wild workflows to discovering the newest tech artifacts.
About the Adventurer
Every hero has an origin story. Here's mine.
Valeria Pusztai-Varga
Customer OPS Specialist & Tech Enthusiast
Welcome, adventurer! You've stumbled upon a rare waypoint: Based in a small village in Hungary, at a place that is truly out of a storybook, is where our scene takes place. The hero spends half of her day navigating the country-side life, and the other exploring the tech-world. Trying to be a girl who has automated her life in a village to be as efficient as a Silicon Valley startup, so she has more time to spend in the garden in overalls and boots. My life is a blend between a sci-fi movie with self-hosted tools, AI agents while fighting the slugs eating my tomatoes.
Here, I'm exploring how to live in harmony with the digital world through curated tech; tools that make life more peaceful, not faster, intentional remote work; the reality of building a global career from a quiet home base, and a human side; keeping things weird and magical because for me, technology is the magic that brings our human stories to life.
Character Stats
Equipped Technologies
Skills in Training
Quest Log
A chronicle of my professional adventures and the skills acquired along the way
Customer Success Lead
INKI
I currently oversee our renewal operations and manage relationships with our key strategic accounts. Alongside my daily work, I act as a point of contact for the team—mentoring colleagues, refining our renewal logic, and helping transition our internal processes as we grow.
Soft Skills:
Customer Success Specialist
INKI
I joined an early-stage startup to wear as many hats as possible, transitioning from a task-doer to a systems-builder.
Soft Skills:
Tools & Technologies:
Retention Specialist
Marshmallow Financial Services LTD
I moved beyond standard support into the high-stakes world of retention, managing insurance renewals and preventing cancellations while maintaining a high retained premium rate and excellent CSAT score.
Soft Skills:
Tools & Technologies:
Business Customer Support Agent
Wise Payments Ltd.
Assisted business account holder customers through email and phone support regarding transfer, compliance and pricing related queries.
Soft Skills:
Tools & Technologies:
Oath of the Witch
The guiding principles that shape every quest and define the path forward
Honesty
True solutions aren't built on sugar-coated updates. I believe in radical transparency—with data, with teams, and with myself. I’d rather fix a difficult truth than maintain a comfortable flaw.
Curiosity
The 'impossible' is just a system I haven't mapped yet. I treat every technical hurdle as an invitation to learn, whether it’s mastering a new AI framework or digging into the raw logic of a failing workflow.
Fairness
Systems exist to serve people, not the other way around. I build environments where knowledge is shared freely and every 'adventurer' has the tools and the support they need to level up alongside me.
Balance
Efficiency is meaningless if it costs our humanity. I architect workflows that make life more peaceful, not just faster. I thrive at the intersection of high-level digital magic and the quiet, grounded reality of the physical world.
"The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it."